Student Charter

What we will provide for you as a learner

High Quality Education for Everyone

City College is committed to providing high quality education for everyone. It seeks to meet the needs of each individual and provide a mature and caring environment for all students.

The Student Charter sets out what we will provide for you as a learner and to clarify what commitments you need to make in return.

The College

In order to provide a high quality learning experience, the College will provide:

1. Help to choose a programme of study that suits your needs

2. A full induction to your programme of study

3. Effective delivery of your programme

4. Classes that start and end on time (and notification about unavoidable changes)

5. Learning centres and services to support your studies

6. Encouragement to evaluate the course throughout your period of study

7. Access to advice, information, support and counselling on any educational or personal matter throughout your time here


8. A safe, secure, pleasant and accessible environment for your studies

9. A prompt response to any problem you tell us about and appropriate support if necessary

10. A caring and supportive atmosphere

11. Respect for and the celebration of our differences, and promotion of the College

Equality and Diversity Policies

12. Accurate information about developments within the College which may affect you

13. A thorough investigation and response to any complaint you may make

The Students

In order to get the best out of your College experience, you should:

1. Take responsibility for your learning by attending college regularly in accordance with the attendance policy and your agreed timetable of study

2. Arrive punctually, work hard at your studies and complete all your assignments on time and to a high standard

3. Seek help if you need it from appropriate staff

4. Take pride in the good name of the College, abide by the college Code of Student Conduct and behave responsibly at all times

5. Be an active member of the college community, participating fully

6. Co-operate with staff and make active use of learning support

7. Help to make the College a safe place for all by adhering to policies on health and safety

8. Be considerate of the rights and interests of other College users and the local community and give particular thought to people with disabilities and special needs

9. Take care of the College buildings and furnishings, and respect other people's property

10. Remember that facilities are here for your benefit and for the benefit of other learners now and in future years

11. Treat everyone with respect, regardless of differences in culture, ability, race, gender, age, sexual orientation or social class

12. Refuse to take part in jokes or behaviour that degrade others; challenging and reporting discriminating behaviour

13. Consult with your teacher about any changes you might want to your course, and keep your parents/guardians, if appropriate, fully informed of any changes

14. Consult your parents/guardians and your course tutor before making any decision to leave college. You will not be asked to leave until all circumstances have been considered and you have had the opportunity to discuss this with your teacher and other appropriate staff

15. Let us know quickly if you feel we have not provided the service we have promised, or if you have any other problem