Principles of Customer Service

Qualification: NCFE Certificate
Level 2 (Distance Learning)

There are start dates available for this course throughout the year. Please apply and at your interview we can place you on a course that meets your requirements.

Apply now
About the course

This level 2 Customer Service qualification will enable you to gain the knowledge and skills for customer facing roles. It is ideal for anyone currently working in a customer-facing role, or looking to gain employment in a role which requires customer service skills.

This is a flexible qualification that allows you to study at a time and place that suits you however you will be assigned a personal tutor who can support you if you need it.

What you will learn
  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships
Learning style

This is a distance learning course - you will be provided with course handbooks to complete at enrolment. You will have the opportunity to have 1:1 support with the tutor, which could be in your workplace.

Entry requirements
  • You need to be aged 18 or over
  • Self-motivated
  • Have GCSE English grade C/4 or above
Course length & fees
  • Fees: £30 (no fee if unemployed)
  • Course Length: N/A
  • Campus: Distance Learning
What next?
  • Level 2 Business Administration
  • Level 2 Retail
  • Level 2 Team Leading
  • Level 2 Advice and Guidance