IT (Infrastructure Technician) Apprenticeship

Qualification: Advanced
Level 3

There are start dates for this apprenticeship throughout the year. Please apply and our apprenticeship team will be in contact with you to discuss.

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About this apprenticeship

The Infrastructure Technician apprenticeship is for those looking for a rewarding career in IT. An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

This apprenticeship is suitable for you if you want to start a career or develop your existing skills in working in IT. Typical roles can include; Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.

What you will learn
  • Maintenance processes and troubleshooting using digital tools and techniques
  • How to record, analyse and present data
  • Problem solving and how to manage workflow
  • Cabling and connectivity
  • Architecture of computer systems
  • Differences in coding and logic
  • Written and spoken communication skills
Learning style

As an apprentice you can expect to be completing work based learning with an employer and paid a wage. 

You will attend college one day a week to ensure you get the support you need to succeed. The rest of the training will take place in the workplace with in-house training by the employer and an assessor who will visit you on site.

The assessor will visit the you once a month at your place of work to discuss your progress. The assessor will liaise with you and your line manger to ensure that this is a convenient time.

Entry requirements

There are no formal entry requirements but each employer might state their own requirements.

If you have not done so already, you will be required to have completed your exams in level 2 English and maths prior to the completion of your apprenticeship.

To start an apprenticeship you will need an employer who is willing to take you on as an apprentice. If you already have an employer please contact us. If not don't worry you can see our current apprenticeship vacancies which is regularly updated.

You will be required to attend an interview at the College prior to enrolling onto an apprenticeship.

Course length & fees
  • Fees:
  • Course Length: 15 months
  • Campus: Main
What next?

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

You could also progress onto the Level 4 apprenticeship standards such as Network Engineer.

Additional information

Information for Employers

Each apprenticeship needs to include 20% off-the-job training. This must amount to 20% of the apprentice’s contracted employment hours across the whole apprenticeship. Off-the-job training is learning undertaken outside of the normal day-to-day working environment and leads towards the achievement of the apprenticeship.

End Point Assessment
Each apprentice will need an End Point Assessment (EPA) at the end of their apprenticeship. It measures the skills, knowledge and behaviours each apprentice has developed. Employers will decide when the apprentice is ready to be assessed.

What are the benefits of an apprenticeship?
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