About the course
This apprenticeship is suitable for you if you want to start a career or develop your existing skills in working in IT and Telecoms. IT professionals serve customers in all types of business – they could be developing software or websites, helping companies set up new systems, or training people to use their IT facilities.
Please note start dates can be flexible – please enquire for more information.
What you will learn
As an intermediate level apprentice you could work as a support technician setting up new equipment or upgrading existing systems, or as a helpdesk professional working with customers to identify, troubleshoot and escalate IT faults.
An apprentice can expect to be doing work based learning with an employer and to be paid a wage. The apprenticeship will include a diploma, functional skills and knowledgebased element or technical certificate.
No previous qualifications are required and a full assessment will take place to ensure you have the skills to complete the qualification. Those wishing to progress onto an advanced apprenticeship will require GCSEs A*-C/9-4 in English and maths (or equivalent) or demonstrate, through the assessment process, that you are able to achieve this.
Note - You will be required to attend an interview at the College prior to enrolling onto an apprenticeship.
Dates, times & fees
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- Support Technician
- Website Administrator
- Helpdesk Professional
- Field Operations (line installer and repairer)
You will attend college one day a week to ensure you get the support you need to succeed. The rest of the training will take place in the workplace with in-house training by the employer and an assessor who will visit you on site.
Evidence of knowledge and competency can be obtained through: observations in theworkplace, physical products of work, reports, plans, online assessments, correspondence, witness testimony, discussion and questioning.
Apprentices will also be assigned an Assessor, who will visit them every 12 weeks to ensure they are happy with their progress and on track to achieve.
Toby Rogers, 26, from Romsey, is now the Network Manager at The Mountbatten School having completed his training at City College Southampton.
Toby undertook the NVQ Level 2 and 3 IT Practitioner courses before he gained a job as an IT Technician at the college in 2009. He left in 2012 when he was offered a role at The Mountbatten School and has since progressed to Network Manager.
Prior to studying at City College, Toby was unemployed and unsure how to achieve his goal of working in IT. Lorraine Wheeler, Project Leader for work experience at the college and incidentally Toby’s neighbour, recommended he gave an apprenticeship a try. Toby said: “The provision for IT courses and apprenticeships at the college was great, with one day release a week. I felt ready for work when I finished my course.”
Now enjoying a successful career in computing, Toby is extremely pleased he chose to study at the college and said: “It was a good experience that prepared me for my career. It’s never too late to study, no matter what age you are. If you really want to achieve then nothing is stopping you.”