CMI Certificate in Team Leading

Qualification: CMI Certificate
Level 2

About the course

Are you ambitious to progress in your career?

Do you want to step up to a leadership role?

The Level 2 CMI qualification in Team Leading offers a highly flexible approach to learning and is designed for practising or aspiring team leaders who wish to develop their team leading skills and knowledge. There is a broad range of units available allowing employers and individuals to tailor the size and elements of the qualification to suit their specific needs.

Our Level 2 Certificate in Team Leading enables you to develop your knowledge of the roles and responsibilities of a team leader by focusing on specific skills areas.

FREE training sponsored by Watermark WestQuay 

If you're a local resident and work in retail, customer service or hospitality or related occupations, you are eligible to receive this leadership training for free. Hammerson are offering fully funded management courses as part of their commitment to the city in partnership with City College Southampton.

Course start date: Tuesday 17th May

The course will be on Tuesday nights, 6pm-9pm at City College for 10 weeks up to the end of July with a break in August. The course will then resume for a further 10 weeks starting in September.

To find out more and book your space, please contact Audrey Caldwell-Holmes on 023 8048 4848 or email  

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What you will learn

Only 3 units from the list below has to be studied to achieve the Level 2 Award in Team Leading qualification.

Choice of units:

  • Personal development as a team leader
  • Communicating with a team
  • Monitoring team performance
  • Controlling resources
  • Providing customer service
  • Building work relationships
  • Developing team needs
  • Providing customer service
  • Building work relationships
  • Developing team needs
  • Providing customer service
  • Being a team leader
  • Introduction to team leading
  • Understanding corporate social responsibility

Assessment is normally via practical work-based assignments. This ensures you minimise time away from work and that you undertake work study which is relevant to your own organisation's context.

Entry requirements

You will be required to attend an interview at the College prior to enrolling onto the course.

What next?

On successful completion of a Level 2 qualification in Team Leading, a number of progression opportunities become available:

  • Enhance your professional status by upgrading your CMI membership
  • Progress to the Level 2 Diploma in Team Leading
  • Progress to other qualifications such as the Level 3 Award, Certificate or Diploma in First Line Management
  • Apply to become a Chartered Manager


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