Apprentice IT Support Technician-CIM Services Ltd

IT Apprentice

Wage

£6 Per Hour.
39.5 hours a week.

Vacancy description

A highly dynamic role providing 1st line technical support to our customers. You will be required to handle customer support issues and problem solve across a wide portfolio of products. Additionally, assisting our IT consultants on site when required.

Roles and Responsibilities

• Logging customer support issues received via telephone and email.
• Investigate technical support issues across a wide portfolio of products and areas, including :-

o   Microsoft Office 365

o   Microsoft Windows 7,8 & 10

o   Microsoft Exchange

o   Microsoft SQL

o   General Networking

o   DNS & DHCP

o   Active Directory

o   Cloud solutions including Microsoft Azure

o   Virtual Hosting

o   Backup & Disaster Recovery

o   Printing

o   Generic Hardware

o   Other miscellaneous software

• You will also be required to assist our IT consultants on customer sites from time to time. This could include new hardware installation, server setup and cabling, telephony etc.

Skills Required

• Good verbal and written English skills are essential.
• Enthusiasm and a passion for IT
• The ability and willingness to learn
• Excellent time management
• Commitment to ongoing training.

Qualifications

A* to C In English and Maths GCSE.