Learner Voice

The most important person to our college is you, the learner. You are at the centre of all we do, and  we need you to tell us what we do well and what we can do better.

We are committed to improving our service to our learners through consultation. We believe that learners:

• are key to improving the business
• provide highly valuable feedback
 

What we plan to do?

• Visit tutorials every half term
• Recruit class representatives
• Hold learning voice conferences

What have we already done?

• Provided suggestion boxes and suggestion cards
• Organised regular interaction with learners
• Encouraged secret shopping
• Run focus groups
• Gathered survey information through City Vox

Make a difference

Here are a few things our students have suggested to improve their experience

Students said 'we need WiFi access in the college'

We have installed WiFi in the Hub

Students said 'we need more computers in college'

We made sure that the new building included extra self-study areas with computer access

Students said 'we need more comfy seating areas around college'

We made sure that the new buildings contained areas with comfy seating

Students said that 'some computers are old and out of date'

We  have a rolling programme to update IT and we have  installed lots of new equipment across college

Students said 'smoking in front of college makes the college look bad'

We are encouraging students and staff  smokers to  use only designated areas of college and also participate in No Smoking day every year in March

Students said 'We needed an easier admissions process'

We have improved the joining and admissions processs and introduced an online application form

Students said 'We need to improve our communication with students'

We now keep students up-to-date using the Student Intranet

Students said 'We need more lunch-time activities'

We have built a games room and regularly set up lunch time clubs

Students said 'Giving feedback in formal board meetings is daunting'

We now run informal lunch-time drop-in sessions for students to have their say

Students said 'We need more opportunities to gain work-experience in college'

We have introduced a work experience programme for several curriculum areas and are currently developing more