The most important person to our college is you, the learner. You are at the centre of all we do, and we need you to tell us what we do well and what we can do better.
We are committed to improving our service to our learners through consultation. We believe that learners:
- are key to improving the business
- provide highly valuable feedback
What we plan to do?
- Visit tutorials every half term
- Recruit class representatives
- Hold learning voice conferences
What have we already done?
- Provided suggestion boxes and suggestion cards
- Organised regular interaction with learners
- Encouraged secret shopping
- Run focus groups
- Gathered survey information through City Vox
Make a difference
Here are a few things our students have suggested to improve their experience
Students said 'we need WiFi access in the college'
We have installed WiFi in the Hub
Students said 'we need more computers in college'
We made sure that the new building included extra self-study areas with computer access
Students said 'we need more comfy seating areas around college'
We made sure that the new buildings contained areas with comfy seating
Students said that 'some computers are old and out of date'
We have a rolling programme to update IT and we have installed lots of new equipment across college
Students said 'smoking in front of college makes the college look bad'
We are encouraging students and staff smokers to use only designated areas of college and also participate in No Smoking day every year in March
Students said 'We needed an easier admissions process'
We have improved the joining and admissions processs and introduced an online application form
Students said 'We need to improve our communication with students'
We now keep students up-to-date using the Student Intranet
Students said 'We need more lunch-time activities'
We have built a games room and regularly set up lunch time clubs
Students said 'Giving feedback in formal board meetings is daunting'
We now run informal lunch-time drop-in sessions for students to have their say
Students said 'We need more opportunities to gain work-experience in college'
We have introduced a work experience programme for several curriculum areas and are currently developing more