Policies & Procedures
Please click on the links below to view the relevant policy:
- Student Charter
- Employer Charter
- Admissions Policy
- Disability Statement
- Complaints Procedure
- Website Disclaimer
Student Charter
What You Can Expect From Us:
- Help to choose a programme of study that suits your needs
- An induction to your programme of study
- Guarantee of delivery of your programme
- Classes that start and end on time (and quick notification about unavoidable changes)
- Learning Centres and services to support your studies
- A clear picture of how you are to be assessed and regular advice on your progress
- Encouragement to help evaluate the course throughout your period of study
- Access to advice, information and counselling on any educational or personal matter throughout your time here
- An increasingly safe, secure, pleasant and accessible environment for your studies
- A quick response to any problem you tell us about and confidential support if necessary
- A caring and supportive atmosphere
- Respect and celebration of differences of all in our community, and promotion of the College Equal Opportunities Policy
- Up to date intervention about developments within the College which may affect you
The college has a students’ complaints procedure to help you if we fail to meet these commitments. To view this, click here.
We Expect You To:
- Take pride in the good name of the College, abide by College rules and behave responsibly at all times
- Take responsibility for your learning by attending regularly and punctually, working hard at your studies and completing all your assignments on time
- Co-operate with your tutors and other College staff and make active use of learning support
- Seek help if you need it
- Help to make the College a safe place for all by adhering to the College’s policies and health and safety
- Be considerate of the rights and interests of other College users
- Take care of the College buildings and furnishings, and respect other people’s property
- Treat everyone with respect, regardless of differences in culture, ability, race, gender, age, sexual orientation nor social class
- Play an active part in Equal Opportunities by refusing to take part in jokes or behaviour that degrade others, challenging and reporting discriminating behaviour
Let us know quickly if you feel we have not provided the service we have promised, or if you have any other problem.
The college has a students’ disciplinary procedure which will be implemented if necessary
Employer Charter
Southampton City College will
- Answer your enquiries promptly and professionally
- Advise on the learning that will most appropriately meet your needs
- Provide you with appropriate detailed course information
- Offer of choice of delivery patterns for programmes wherever possible
- Offer you the opportunity to undertake an analysis to identify your organisational learning needs
- Give you access to well qualified, committed and knowledgeable staff
- Provide a safe, healthy learning environment, which is conducive to learning for you and your employees
- Invite you to attend meetings and forums to enable you to have input into courses and services and the development of future curriculum
- Update you on the progress of your students
- React promptly to any issues raised by your employees whilst at the College
- Continually review and improve its services using feedback gathered from students and you the employer
- Provide information relating to results and achievements as soon as it is available
- Keep up to date with current practice in business and industry in order to fully understand and meet employer expectations
- Welcome you to the college whenever it is convenient to visit
In return we ask you as the employer to:
- Provide appropriate learning facilities when training takes place at your premises
- Ensure the above venues meet health and safety standards
- Support employees with their learning from both a practical and pastoral perspective
- Encourage and motivate employees to meet their learning goals and ultimately achieve their qualification
- Inform college staff of any changes of circumstances of your employees
- Support the College in its continuous improvement by participating in evaluation programmes
- To meet all pre-arranged financial arrangements
Admissions Policy
Southampton City College aims to offer a place on an appropriate programme of learning to all suitably qualified applicants. In order to establish the most appropriate programme an applicant is likely to have several discussions with staff during the guidance process. The college will offer free, unbiased advice and guidance about all the programmes available at the college. For further information on admissions, please contact the Student Services team on 023 8057 7647.
Disability Statement
The Disability Equality Duty (DED) is an important new duty aimed at promoting disability equality across the public sector. The DEFD sets out what public authorities, such as Southampton City College, must have due regard to in order to promote equality of opportunity.
- Most public authorities are also covered by specific duties, which set out a framework to assist authorities in meeting their general duty. All public authorities must:
- Publish a Disability Equality Scheme (including with it an Action Plan)
- Involve disableed people in producing the Scheme and Action Plan
- Demonstrate that they have taken actions in the Scheme and achieved appropriate outcomes
- Report on progress
- Review and revise the Scheme
(The Disability Rights Commission Introduction to the Disability Equality Duty)
Southampton City College and its Corporation fully endorses this scheme and its associated plan and will continue to monitor its effect on the success of its students and the well-being of its staff.
To download a copy of the current Disability Equality Scheme for the college, click on the link below.
Disability Statement
Complaints Procedure
Our College Charter sets out the standards of service we aim to deliver and we will try at all times to achieve these standards. If, however, you feel we have failed in some way, this leaflet sets out the steps you should take in making a complaint.
Informal
We are committed to dealing with complaints speedily and at the point of delivery wherever appropriate. For this reason we would ask you to raise your complaint initially with the member of staff providing the service. If you feel that this is not possible then you may raise the matter informally with the Manager immediately responsible for the service in question. This would normally be a Head of Faculty or Business Support Area Manager. Our Reception staff can advise you as to who is the most appropriate person with whom you should raise an informal complaint. We hope that the majority of complaints can be quickly and amicably resolved at this level.
Formal
In the event that you are dissatisfied with the response to an informal complaint or consider that your complaint is too serious to be pursued through informal means, you should address a formal complaint to the Chief Executives office. Normally, such complaints should be made in writing, clearly stating the facts as you perceive them and with reference to any relevant dates or responses to informal complaints. In the event that it is not possible for a formal complaint to be put in writing, our Reception staff are able to arrange an interview with the relevant senior staff on your behalf.
Responses to Formal Complaints
All formal complaints will be acknowledged within three days of receipt and investigation of any formal complaint will normally be carried out by the relevant Head of Faculty, Manager or Director.
The College will aim to give a response within three weeks of receipt of the complaint. Where this is not possible, you will be contacted within three weeks and provided with a progress report and an indication of the time scale for resolution for the complaint. Final responses to complaints will indicate outcomes of the investigation, redress where appropriate and any action the College is taking regarding its service for the future. Where a complaint is found to be unsubstantiated an explanation will be given.
Independent Review and Adjudication
Where it is inappropriate for a formal complaint to be investigated by the Manager of the area or section concerned, the Chief Executives office will make arrangements for an independent investigation to be conducted by a senior member or members of staff within the College. In the event that you are dissatisfied with the response given to a formal complaint you may refer your complaint or complaints to the Principal who will adjudicate on the matter.
Confidentiality
The College will make every effort to deal with complaints in confidence where this is requested. Where a complaint relates to the actions of a member of staff or a student, College disciplinary procedures require that the person against whom the complaint is made is fully informed of the nature of the complaint. If the setting up of an investigation or disciplinary procedure might result in a breech of requested confidentiality, the matter will be discussed with you before further action is taken.
Website Disclaimer
All information on this site is correct at time of publication, although may be subject to change, and City College Southampton reserves the right to make changes to the information as required. Some course information may change in advance of programmes starting, and please be aware that in some cases, courses will only run where there are sufficient students to make them viable. City College Southampton is not responsible for the content of third party sites accessed via links from this website. These links are provided for your convenience only, and we are not responsible for associated content, information or views. The copyright of all materials on this site, including text and images, is held by City College Southampton unless otherwise stated. If you have any queries regarding content or use of materials on this site, please contact us: webmaster@southampton-city.ac.uk City College Southampton will process all information collected via this website in accordance with the provisions of the Data Protection Act 1998. If you have any queries regarding our privacy policy, please contact us. webmaster@southampton-city.ac.uk
