About the Course

This course is designed for those new to the Care Industry and should be undertaken within the first 12 weeks of employment. The course will be covered in 4 days to address all the key areas of the induction process that meet industry standards. All our staff have considerable industry experience, qualifications and knowledge to deliver this programme particularly to those new to the industry who may have a lot of questions about the content. This will be explored during each day of the programme which addresses the four key areas:

Personal Development Role of the Worker

• Duty of Care
• Safeguarding
• Effective Communication including Reporting and Recording
• Equality and Inclusion
• Dementia Awareness
• Health and Safety
• Infection Control
• Manual Handling
• Emergency First Aid
• Food Nutrition/Hygiene/Hydration

Course Content

Day 1 AM

Personal Development – Overview

• Understand your main duties and responsibilities
• Be aware of standards/codes of practice relating to your work role
• Be aware of how past experiences/personal attitudes may affect the way you work
• Understand the importance of continuous Reflective Practice in improving quality of provision and understanding how to evaluate this
• Importance of literacy, numeracy and communication skills
• Recording your progress and producing your own development plan
• Use of learning opportunities

Role of the Worker - Overview

• Know responsibilities to an individual you support
• Be aware of differences in relationships between you and a service user and all other relationships
• Agreed ways of working with aims and objectives of your service
• Know where to access policies and procedures
• Important of working in partnership with carers, families, advocates and others
• Importance of team work
• Attitudes and ways of working that improve partnerships
• Secure systems, handling, information, reporting, recording, sharing and the Data Protection Act 1998 – ensuring information is accurate and up to date.

Day 1 PM

Duty of Care - Overview

• Understand how duty of care contributes to safe practice
• Safeguarding and protecting individuals
• Dilemmas arising between expression of needs and duty of care
• Managing conflicts and asking for help
• Handling complaints – who to go to
• Recognising adverse events , incidents, errors and near misses

Safeguarding - Overview

• Knowing types of abuse
• Recognising signs and symptoms of abuse and/or neglect
• Being aware of factors that make an individual more vulnerable
• Sources of information linked to your role/responsibilities
• Ways to reduce likelihood of abuse
• Actions to take if abuse or neglect is suspected or a service user makes a disclosure
• Legislation

Day 2 AM

Effective Communication including Reporting and Recording - Overview

• Types of communication – verbal/non-verbal, methods and styles
• Reasons for communication and the effects on relationships
• Individual responses and needs
• Recognising barriers and how to overcome them
• Sources of support
• Confidentiality – when it may be necessary to pass on information

Day 2 PM
Equality and Inclusion - Overview

• Diversity and discrimination – definitions
• How discrimination can occur deliberately or inadvertently
• Valuing equality and inclusion, thereby reducing discrimination and promoting good practice
• Key legislation
• Respecting beliefs, culture, values and preferences
• Challenging discrimination and accessing sources of information
• Person centred values – putting into everyday practice
• Identifying changing needs and planning for future needs

Dementia Awareness - Overview

• Recognising the signs of dementia
• Awareness of why depression and memory loss may be mistaken for dementia
• Importance of early diagnosis and who to report symptoms to
• Supporting using a non-judgemental approach
• Enabling service users to make informed choices
• Active participation in supporting the individual to remain active and self supporting
• Supporting service users to make informed choices and not allowing personal views to influence
• Challenging decisions made for service users by other people
• Promoting spiritual and emotional well being, self esteem and self identity

Day 3 AM

Health and Safety/Infection Control – Overview

• Key legislation – policies/practice linked to own setting
• Roles and responsibilities of you, your line manager and service users you support
• Know your limitations at this stage of your training
• Know where information can be obtained
• Risk Assessment
• Control of Substances Hazardous to Health (C.O.S.H.H.) – safe practices for storage, usage and disposal
• Infection routes into the body, cross infection, hand hygiene and protective clothing and equipment
• Prevention of infection spreading
• Fire Safety – linked to own place of work
• Security – checking of identity
• Managing Stress
• Reporting of Diseases, Dangerous Occurences (R.I.D.D.O.R.)

Day 3 PM

Manual Handling – Awareness

• Key legislation – moving and positioning
• Accidents reporting

Day 4 AM

Emergency First Aid Awareness

• Key points and overview of working with medication

Day 4 PM

Food Nutrition/Hygiene/Hydration - Overview

• Symptoms and signs of poor nutrition and hydration
• Promoting adequate nutrition and hydration

Success Story

We continually update our records as students successfully complete their programmes.  In March 2011 in their Ofsted Report, the following statements were made:

"Teachers are very experienced and enthusiastic"

"Technology is used very effectively to support learning"

"Leadership and management are good"

"Interesting activities are well planned to inspire and challenge students and are linked appropriately to workplace activities"

"92% of all lessons in Health and Social Care and Early Years are good or better"

Entry Requirements

There are no formal requirements for this course.  However, as this is specifically aimed at those working in the Care Industry you would need to be working in a setting to be able to link the content of this underpinning knowledge and practical manual handling activity.  We particularly invite employers to enrol their new employees on this programme as this complies with the industry requirements.

Learning Style

Learning styles determine the best way in which you learn. Some prefer to read and look at visual material known as visual learners, others will rather listen to spoken words or music that conveys a message. We refer to them as auditory learners. Many learners who want to work in a practical setting are `hands on` or are referred to tactile kinaesthetic learners. Through a simple activity and questionnaire we identify the preferred style and as teachers it informs the way in which we deliver our lessons to encompass all the different learning styles. After all, you may be equally more than one and lessons that underpin knowledge need to appeal to the way in which you learn to maximise your potential to internalise all the information that is presented to you. There are lots of ways to help you including a software programme used here at City College. It is called ClaroRead and it enables you to change the colour of the font, the background, the size of the text and many other features. For those of you who want to proof read your work, there is a function that will read back your work to you! Just one of many exciting ways that we use to help you to learn and retain that information.

Equipment Requirements

Students should bring writing materials although resources are provided for all students who enrol on the programme.  USB memory sticks are available to purchase from the College shop.  Laptops can be used once the IT department have been informed and a password issued for use of College systems.  The College has wi-fi facilities available throughout the campus.  We have a small amount of recycled folders that students can request on a first come first serve basis.  During the First Aid awareness it is advisable to wear comfortable shoes and clothing i.e. trainers and jogging bottoms. 

Assessment

This is a tailored course and learners are continually assessed throughout the four days. It is therefore essential that all four days are completed to enable learners to thoroughly understand all processes and procedures as well as develop their knowledge and understanding. A College Certificate will be issued on completion of the course.

Progression

The College offers a comprehensive range of learning programmes to suit all levels and needs. Within the Health and Social Care and Early Years Department there is a wide range of programmes that we offer and are continually updating and changing to suit the needs of the industry and the requirements of our long list of satisfied employers. We offer a level 1 programme for those who have not worked in the industry before, have been recently made redundant, are unemployed or are looking for a career change, level 2 for those in the industry who need the diploma for their job role, level 3 for those normally in a supervisory position and level 5 for leadership and management. There will be further courses introduced from the new academic year in September 2012 so please check this site regularly for updates. Interviews are not normally required at level 1. Level 2 applicants need to demonstrate they are either working in the industry or have a regular voluntary position for at least 10 hours a week and level 3 and above must have an interview to satisfy that they meet the criteria and are working in an appropriate role to produce the evidence for an assessor to observe in the workplace.

Additional Information

We continually update our courses and this particular course has been tailored so that it can be delivered in a short timeframe to allow learners to be out of the workplace for the minimal time needed to ensure they complete this valuable course. We can also tailor elements of this course or other bespoke training for employers on request. Please contact the College should you request a visit from one of our experienced Business Development Officers who will be happy to discuss your needs.

Enrolment Instructions

You can enrol in a number of ways - in person, online or through your employer. If you are new to a job you will undergo this training either in-house or with a training provider. We can offer you this valuable training in just 4 days. The next programme is in September and other dates will be available for individualised programmes or on our website. Please check regularly for updated information.

Related Tags

About the Course

This qualification is to guide and assess the development of knowledge and skills relating to the health and social care workforce.  It confirms competence in these areas for roles such as:

Care assistants/support workers in community and primary care environments

Healthcare assistants/support workers in acute health environment environments

Care assistants/support workers/key workers in domiciliary services

Care assistants/supoprt workers in day services

Support workers in supported living projects

Community-based care assistnats/support workers/key workers, including those working in specialist areas eg dementia, learning disabilities

Personal assistants employed directly by the individual they support or their families

Emerging new types of workers and multidisciplinary health roles crossing traditional service barriers and delivery models

Course Content

A combination of underpinning knowledge with a tutor and assessor support in the workplace through observations, witness testimonies and oral questions.

A one day Induction will introduce learners to the programme, identifytheir literacy and numeracy levels, provide information about the administration of the course, meet the tutor and assessors, have a guided tour of the fantastic facilities and provision within the College. 

Sessions that follow will include underpinning knowledge during the first part of the day with assessor input during the second half to include making appointments, portfolio building etc.

SHC 21 Introduction to Communication (3 credits)

HSC 028 Handle Information (1 credit)

SHC 22 Introduction to Personal Development (3 credits)

HSC 025 The Role of the Worker (2 credits)

HSC 23 Introduction to Equality and Inclusion (2 credits)

HSC 026 Implement Person Centred Approaches (5 credits)

SHC 24 Introduction to Duty of Care (1 credit)

HSC 024 Pricniples of Safeguarding and Protection (3 credits)

HSC 027 Contribute to Health and Safety (4 credits)

Then learners will follow a Pathway - Dementia, Learning Disability, Generic from Group B plus free choice units from Group C.  These are decided between assessor and learner with agreement from employer.

Success Story

Student: Gawain Davies  Adult Learner

Employer: Hampshire County Council

Course: NVQ Level 2 Health and Social Care

Academic Year: 10/11

Gawain said of the course that both his teacher (Sue Nassirudeen) and assessor (Carol Goulding) were ‘brilliant’ that the course was ‘delivered in a relaxed way and it was an unstressful experience’.  Of his assessor Gawain commented that she helped him with his folder and was ‘patient and supportive and reassuring throughout the course’.   Gawain is quoted as saying ‘I couldn’t have done it without you both and look forward to studying with you again sometime’.

Our learners have a very positive experience at City College many of them returning to progress to higher level qualifications e.g. level 3 and now the new level 5 Diploma (check this website for more details).

(NVQ qualifications were replaced with the Level 2, 3 and 5 Diplomas (QCF) which were introduced in 2011.)

Entry Requirements

No formal entry requirements are needed but to provide the evidence for this qualification you will need to be working in a health and social care setting whether paid or voluntary and the assessor will need to be able to access your workplace to be able to make assessments.  You should also have completed your Induction and preferably have been in post for six months.

We welcome those with and without qualifications and those who have made a career change to work in this sector.

Learning Style

We recognise that learners have different ways to learn and for some that can be visually whilst others prefer to listen.  The more practical among you will prefer to have the 'hands-on' experience and so we select different teaching methods and activities to ensure everyone learns at their own pace and which is compatible with their learning style.  To support your learning we also have available on all of our computers accessible to students, a software package which enables you to enlarge text, change fonts, colours, backgrounds and even talk to you!  Claro Read - it's a great tool to assist in your learning.  This information is provided during your Induction.

Equipment Requirements

You will need to produce a level arch sized portfolio of work and need to bring paper and pens to class to make notes where necessary.  You will be able to access all the computer equipment onsite which includes our Intranet and CityBit where your resources will be accessible.  Claro -Read is available on all our student PCs.

Assessment

Your tutor will give you an assignment to test your understanding and knowledge of important aspects of your job such as legislation, policies, procedures to ensure you have the theory which underpins the job you do.  You will hand in your assignment each month until you have completed the course.  A series of workshops for the Pathways will offer a number of units.  Your assessor will determine your competence in the workplace ensuring you are a safe practitioner.  There are no exams for this qualification.

To achieve the Level 2 Diploma in Health and Social Care (Adults) for England (4222-21), Learners must achieve a minimum of 46 credits.  This is achieved as follows:

You need to have for the Generic Pathway:

• 24 credits from the mandatory units in Group A
• a minimum of 2 credits and a maximum of 7 credits from the optional units in Group B
• at least 15 credits from the optional units in Group C

You then need from the Dementia Pathway:

• 24 credits from the mandatory units in Group A
• a minmum of 2 credits and a maximum of 7 credits from the optional untis in Group B but must complete: DEM 201 Dementia Awareness
• at least 15 credits from the optional units in Group C but one of the following must be completed: DEM 204, DEM 209, DEM 210 or DEM 211

For the Adults with Learning Disabilities Pathway you need:

• 24 credits from the mandatory units in Group A
• a minimum of 2 credits and a maximum of 7 credits from the optional units in Group B but must complete: LD 201 Understand the context of supporting an individual with learning disabiltieis
• at least 15 credits from the optional units in Group C but one of the following must be completed: LD 202, LD 203

Progression

Once you have completed your Diploma there is plenty of scope for you to undertake more units as part of your continuing professional development (CPD).  With a unique learning number that an employer can access with your permission, all your achievements which are stored on a national database will be visible and show a prospective employer your achievements.  We also deliver bespoke or specialist programmes tailored to client groups e.g. dementia, learning disabilities, mental to suit employers' needs.  Please enquire or look for updates on this website.

Many of you will want to develop and progress onto a level 3 qualification when your role changes or if you want to develop your skills further to be able to change job roles.  We offer both the level 3 and the new hybrid level 5 Diploma in for those in managerial roles or aspiring to become managers.

Additional Information

We have an established professional contact with City and Guilds and other Awarding Bodies including Edexcel for our programmes.  If we don't have a course that meets your needs we can tailor to suit.  Contact us to find out more.

STUDENT LOANS - COMING SOON!  Are you 24+ and resident in the UK?  From April 2013 there will be student loans available for level 3, 4, 5 programmes.  You can apply as long as you have not been funded before for this course.  You can also apply if you already have a higher qualification.  For more details, please enquire during interview or ask staff during one of our open evenings.

Enrolment Instructions

Please come to one of our Adult Open Days or check impending course dates.  Then contact the College to ensure you get a place on one of our courses.  Advice and Guidance will provide information throughout the year.  Interviews are by arrangement at levels 3 and above.  One of our qualified staff will contact you for an interview once you have expressed an interest.  You can make an application online and will need an interview (either face to face or over the telephone).

Those without a prior level 2 qualification may be eligible for Training Works funding.  Please enquire to see if you meet the criteria.

Related Tags

About the Course

Induction and meet with the tutor and assessors, undertake basic skills test online (BKSB) Library Tour to follow and information to take away.

Mandatory Units followed by Pathways to meet Industry needs in the Care Sector. Timetables, process of assessment and other information is provided on the Induction Day.  The most successful learners are those who attend all of their sessions including the Induction.

Course Content

HSC 31 Promote Communciation

HSC038 Promote Good Practice in Handling Information

HSC037 Health and Safety

HSC32 Personal Development

HSC025 Role of the Worker

HSC33 Promote Equality and Includsion

HSC036 Person Centred Approaches

HSC34 Duty of Care

HSC024 Safeguarding

then Pathways in Dementia, Learning Disabilities Mental Health or Generic

Success Story

We are continually updating our website regarding success of students and their achievements.  In March 2011 we were inspected by Ofsted and their comments include:

"Teachers are very experienced and enthusiastic"

"Technology is used very effectively to support learning"

"Care, guidance and support are very good"

"...promotion of equality and diversity is good and well integrated in the curriculum..."

"Leadership and management are good"

"Interesting actiities are well planned to inspire and challenge students and are linked appropriately to workplace activities..."

"92% of all lessons in Health and Social Care and Early Years are good or better"

Student: Gawain Davies  Adult Learner

Employer: Hampshire County Council

Course: NVQ Level 2 Health and Social Care

Academic Year: 10/11

Gawain said of the course that both his teacher (Sue Nassirudeen) and assessor (Carol Goulding) were ‘brilliant’ that the course was ‘delivered in a relaxed way and it was an unstressful experience’.  Of his assessor Gawain commented that she helped him with his folder and was ‘patient and supportive and reassuring throughout the course’.   Gawain is quoted as saying ‘I couldn’t have done it without you both and look forward to studying with you again sometime’.

Entry Requirements

You need to be working as a senior carer/team leader to be able to gather evidence - usually supervisory.  This should include care planning responsibilities/administration of medication/liaise with multi-disciplinary teams.  Please discuss with your employer if unsure.  You will need to have an interview either face to face or over the telephone.

Learning Style

All students undergo Initial Assessments during Induction to identify the level of literacy and numeracy that they are working at. We also have a software package called Claro Read which enables you to change font size, colour, background and many other features on College PCs. Teaching delivery includes a range of teaching methods to meet the varied ways in which we all learn.

Equipment Requirements

Learners should bring writing materials and a portfolio in which to keep their work.  Wi fi equipment provides Internet service to those using laptops and memory sticks are available to purchase from the College.

Assessment

You will be allocated an assessor to check your competence in the work place.  Workshops for underpinning knowledge will be in College or can take place at the Employer's premises by arrangement. There will be opportunity for learners to be assessed through electronic portfolios - please discuss with your assessor for more details.

Progression

Students can progress within their organisation, go onto Higher Education.  Progression could also include Level 5 Leadership and Management for people in the correct job role e.g. Assistant or Deputy Managers and Team Leaders.  Please contact the College for details about this very popular, well subscribed course.

Additional Information

We have found that the programmes are enriched by learners who work in different settings and with various employers.  The benefits are that learners share their experiences and best practice.  Information is available to all our enrolled students through City Bit which includes valuable resources relating the course.

STUDENT LOANS - COMING SOON!  Are you 24+ and resident in the UK?  From April 2013 there will be student loans available for level 3, 4, 5 programmes.  You can apply as long as you have not been funded before for this course.  You can also apply if you already have a higher qualification.  For more details, please enquire during interview or ask staff during one of our open evenings.

Enrolment Instructions

Please contact the College for further information and start dates.  We have courses starting at different times of the year so please check for dates and if you are an employer we can tailor programmes to suit.  Courses that are scheduled to run with employer cohorts can also include individuals.  Timetables issued during the Induction Day.  This is a very popular course so you are advised to secure your place early.

Related Tags